Faq

Ordering & Shipping

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by destination (7-21 business days). Processing time is 1-2 business days before shipment.

Do you offer express shipping?

Yes, we offer expedited shipping options at checkout. Express shipping delivers within 2-3 business days after processing.

What countries do you ship to?

We currently ship to all 50 US states and over 60 countries worldwide. Shipping restrictions may apply to certain products like grooming sprays or aquarium equipment.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery for unused, unopened items in original packaging. Some exceptions apply to hygiene products like masks and grooming items.

How do I initiate a return?

Please contact our customer service team with your order number and reason for return. We'll provide a return authorization and instructions.

Product Information

Are your products safe for all pets?

All our products meet safety standards, but we recommend checking size charts for harnesses/clothing and consulting product descriptions for specific animal compatibility (especially for aquarium equipment).

How do I choose the right size harness?

Each product page includes detailed sizing charts with neck/chest measurements. For between sizes, we recommend sizing up for growing pets or down for a snug fit.

Payment & Security

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. All transactions are securely processed.

Is my payment information secure?

Yes, we use industry-standard SSL encryption and never store your full payment details on our servers.

Faq