Tracking order
Order Tracking Process
At CanineCariño, we understand how important it is for you to know the status of your order. Here's how you can track your shipment:
- Order Confirmation
After placing your order, you'll receive an order confirmation email containing your order number and details.
- Shipping Notification
Once your order is processed and shipped (typically within 1-3 business days), you'll receive a shipping confirmation email with your tracking number.
- Track Your Package
Use the provided tracking number to monitor your package's journey to your doorstep.
Universal Package Tracker
We recommend using 17Track, a reliable third-party tracking service that supports most international carriers:
- Visit 17Track.net
- Enter your tracking number in the search field
- Click "Track" to view real-time shipping updates
17Track automatically detects the carrier and provides detailed tracking information including estimated delivery dates.
Frequently Asked Questions
- When will I receive my tracking number?
- Tracking numbers are typically provided within 24-48 hours after your order ships.
- Why isn't my tracking information updating?
- Carriers may take 24-48 hours to scan and update tracking information in their system.
- What if my package is delayed?
- Most delays are due to carrier processing or customs clearance. If your package hasn't moved for more than 5 business days, please contact our customer service.
For any order tracking issues not resolved through these methods, please contact our customer service team through the support form on our website.